Published by Nova Consulting

Support

Last updated: April 10, 2026

This is the official Support page for Rendr, the Nova Consulting balcony inspection app. If the app isn’t behaving the way you expect, or you have a question about how to use it, this page is where you reach us.

1. Contact support

2. What to include in your email

To help us resolve your issue as fast as possible, please include:

• Device model (e.g. iPhone 15 Pro, iPad Air 11”, Pixel 8)
• Operating system version (e.g. iOS 18.2, Android 15)
• Rendr version (shown on the Settings screen inside the app)
• What you tapped, and what happened instead of what you expected
• A screenshot or screen recording, if possible — these are extremely helpful

3. Common issues

Google sign-in shows “Access blocked” or a 400 error

Rendr’s Google Sheets and Google Drive exports require a real build of the app — Google’s OAuth 2.0 policy blocks sign-in from inside Expo Go because Expo Go uses a different bundle identifier than the one registered against Rendr’s OAuth client. Make sure you’ve installed Rendr from the App Store (or from a development build, if you’re a tester), not from a generic sandbox app. The ZIP photo export and the Excel spreadsheet export always work without any Google sign-in at all.

An exported Sheet or photo folder isn’t visible in Drive

Rendr uses the non-sensitive drive.file OAuth scope, which means the Sheet shows up under Recent in Google Drive and is searchable by its filename, but it is not listed through the “Created by you” filter in the default Drive UI. That filter only shows files created through the Drive web interface, not through a file-scoped API. Use Recent or the Drive search bar to find exports.

I denied the camera or photo-library permission

Open iOS Settings > Rendr, then toggle Camera and Photos back on. On Android, open Settings > Apps > Rendr > Permissions. Relaunch the app after enabling the permissions.

My inspection data disappeared after I reinstalled the app

Rendr stores inspection data in the app’s sandboxed local storage, which iOS and Android both delete when the app is uninstalled. Always tap one of the Export buttons (ZIP, Excel, Google Sheets, or Google Drive) to save your work off-device before uninstalling.

Export to Google Sheets fails with “Your Google session expired”

OAuth refresh tokens can be revoked by Google if the account password changes, if you revoke Rendr from myaccount.google.com/permissions, or after a long period of inactivity. Force-quit Rendr and relaunch it — the app will prompt you to sign in with Google again, and your inspection data stays intact.

4. Reporting a bug

Email novaconsulting0@gmail.com with the subject line “Rendr Bug Report”. Describe the steps to reproduce, what you expected to happen, and what actually happened. Screenshots or a short screen recording dramatically speed up our response.

5. Requesting a feature

Email novaconsulting0@gmail.com with the subject line “Rendr Feature Request” and tell us what you’d like Rendr to do. We prioritize requests that would benefit multiple inspectors or save measurable time per inspection.

6. Privacy and terms

For questions about how Rendr handles data, see the Privacy Policy. For the legal terms that govern your use of Rendr, see the Terms of Service.

7. About Nova Consulting

Rendr is published by Nova Consulting under the domain novadigitaldesign.com. The iOS bundle identifier is com.novaconsulting.balconytemp7.